COVID-19 FAQs

COVID-19 FAQs

Who can get tested for the COVID-19 virus?

Anyone, regardless of age or COVID-19 symptoms can get tested for COVID-19.

Who can get tested for COVID-19 antibodies?

Anyone, regardless of age or COVID-19 symptoms can get tested for COVID-19.

What do I need to do to get tested for the COVID-19 virus or COVID-19 antibodies?

You need to call or email our office to schedule a telehealth visit. During your telehealth visit, our staff will schedule an appointment for you to come to our drive thru COVID-19 testing site. You will also need to fill out our telehealth consent form. If you’ve never been seen in our office before, you will need to complete our new patient packet.

What days can I schedule my telehealth visit?

We are open 7-days a week and are currently doing telehealth visits every day.

Why do I need a telehealth visit before I can be tested?

During this visit you will speak with a PVMG healthcare provider about any past or present COVID-19 symptoms. If you have had no symptoms, you will be asked about potential COVID-19 exposures. Our healthcare provider will then determine which COVID-19 test is right for you. At this time our testing process will be explained thoroughly to you. You will be given the opportunity to ask questions about the test. Our provider will then schedule you for either a COVID-19 virus test or COVID-19 antibody test.

What insurance does your office accept?

We accept PPOs and HMOs contracted through HealthCare Partners in Region 3 South Bay.

How much does the COVID-19 test cost if I do not have insurance or do not have insurance that your office is contracted with?

COVID-19 testing is $150 for people without insurance or those who have insurance not contracted with our office. The $150 includes the telehealth visit, COVID-19 antibody test, COVID-19 virus test (if needed) and unlimited access to our healthcare professionals for counseling and questions. If it is determined that you need the COVID-19 virus test, there is an additional lab charge from our outsourced lab. You will receive a separate statement directly from LabCorp. This additional lab fee is approximately $50. Your lab fees may be covered by your insurance company, but this will depend on your specific insurance plan.

How much does the telehealth visit cost for PVMG patients with insurance?

If you have an insurance plan that our office is contracted with then we will bill your insurance company for your telehealth visit. The cost of the telehealth visit will depend on your specific insurance plan. Typically, we have seen that most insurance companies are covering the entire cost of the telehealth visit and patients are paying $0 out-of-pocket. We encourage you to check with your insurance for details on your plan.

How much is the COVID-19 virus test for PVMG patients with insurance?

If you have an insurance plan that our office is contracted with then we will bill your insurance for your COVID-19 test. The cost of the test will depend on your specific insurance plan.

How much is the COVID-19 antibody test for PVMG patients with insurance?

Insurance companies are not currently covering the COVID-19 antibody test. The antibody is $50 for all patients.

What is drive thru testing?

Drive thru testing is the safest way to conduct COVID-19 testing because it keeps potential exposure to a minimum. You simply drive up to our testing tent and stay in your car the entire time.

How do I access the drive thru?

The drive thru is located on the top (4th) floor of the parking structure of Promenade on the Peninsula mall. There is an entrance to the top floor of the parking garage on Indian Peak Road. Follow the signs to enter the drive thru.

When and how will I get my results?

If you are being tested for the COVID-19 virus, we are receiving COVID-19 results back from our lab within 2-3 days. A PVMG healthcare provider will call you with the results as soon as they come in (7 days-a-week). Results for the finger prick antibody test take about 10-15 minutes to get back. We ask that you wait in your car until we receive the results. Our healthcare provider will then discuss the results with you. Results for the ELISA antibody blood test take about 2-3 days to get back from the lab.

What test are you using to test for COVID-19?

We are using the PCR nasal swab test through LabCorp.

What test are you using to test for COVID-19 antibodies?

We have two different antibody tests. We are using the ELISA blood test and a finger prick test from Bioscience. 

What is the process for being tested for COVID-19 antibodies?

For the ELISA blood test we will draw a blood sample and send it to a lab for testing. For the finger prick antibody test, we will prick your finger with a needle to collect a blood sample. It’s that simple!

What do I need to bring with me to the COVID-19 drive thru?

We ask that all patients (and anyone else in the car) wear a mask to help protect our staff.

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