COVID-19 FAQs

COVID-19 FAQs

Who can get tested for the COVID-19 virus?

Anyone, regardless of age or COVID-19 symptoms can get tested for COVID-19. We accept select insurances as well as cash patients.

Who can get tested for COVID-19 antibodies?

Anyone, regardless of age or COVID-19 symptoms can get tested for COVID-19.

What do I need to do to get tested for the COVID-19 virus or COVID-19 antibodies?

Please call our office or schedule an appointment online to come to our drive through COVID-19 testing site. If you’ve never been seen in our office before, you will need to email us a photo of your insurance card (front and back) and complete our new patient packet. Please email your completed paperwork and insurance card to appts@pvmedgroup.com. If you are a current patient of Palos Verdes Medical Group, we will need you to sign our telehealth consent and insurance policies & cash prices form. Please email your completed forms to appts@pvmedgroup.com. Prior to your appointment, a PVMG healthcare provider will be contacting you for a telehealth visit.

Why do I need a telehealth visit before I can be tested?

During this visit you will speak with a PVMG healthcare provider about any past or present COVID-19 symptoms. If you have had no symptoms, you will be asked about potential COVID-19 exposures. Our healthcare provider will then determine which COVID-19 test is right for you. At this time our testing process will be explained thoroughly to you. You will be given the opportunity to ask questions about the test.

What insurance does your office accept?

We accept most PPOs and HMO plans contracted through HealthCare Partners in Region 3 South Bay. To find out if we are in network for your plan, please contact your insurance company. Our billing physician information is as follows: Lawrence D. Sher, M.D. NPI#1912923913

How much does the COVID-19 test cost if I do not have insurance or do not have insurance that your office is contracted with?

The COVID-19 rapid test (Abbott ID Now or Cepheid) is $175.00. The COVID-19 nasal swab (results in 2-4 days) is $175 for people without insurance or those who have insurance not contracted with our office. The fees for the COVID-19 rapid test and nasal swab include the telehealth visit, the COVID test and access to our healthcare professionals for counseling and questions.

How much does the telehealth visit cost for PVMG patients with insurance?

If you have an insurance plan that our office is contracted with then we will bill your insurance company for your telehealth visit. The cost of the telehealth visit will depend on your specific insurance plan. Typically, we have seen that most insurance companies are covering the entire cost of the telehealth visit and patients are paying $0 out-of-pocket. We encourage you to check with your insurance for details on your plan.

How much is the COVID-19 rapid test or nasal swab for PVMG patients with insurance?

If you have an insurance plan that our office is contracted with then we will bill your insurance for your COVID-19 test. The cost of the test will depend on your specific insurance plan.

What is drive through testing?

Drive through testing is the safest way to conduct COVID-19 testing because it keeps potential exposure to a minimum. You simply drive up to our testing tent and stay in your car the entire time.

How do I access the drive thru?

The drive thru is located on the top (4th) floor of the parking structure of Promenade on the Peninsula mall. There is an entrance to the top floor of the parking garage on Indian Peak Road. Follow the signs to enter the drive thru.

When and how will I get my results?

You will receive your results same day if you choose to have a rapid COVID-19 test done. A healthcare provider will notify of your results either in person, via email or give you a call. If you are being tested for the COVID-19 virus via nasal swab, we are receiving COVID-19 results back from our lab within 2-4 days. A PVMG healthcare provider will call or email you with the results as soon as they come in (7 days-a-week). Results for the finger prick antibody test take about 10-15 minutes to get back. We ask that you wait in your car until we receive the results. Our healthcare provider will then discuss the results with you. Results for the ELISA antibody blood test take about 2-3 days to get back from the lab. If for some reason you do not receive your results within the expected time frame, please email us at covid@pvmedgroup.com and we will get back to you as soon as possible!

What test are you using to test for COVID-19?

We have both the Abbott ID Now and the Cepheid. We are using the PCR nasal swab test.

What test are you using to test for COVID-19 antibodies?

We have two different antibody tests. We are using the ELISA blood test and a finger prick test from Bioscience.

What is the process for being tested for COVID-19 antibodies?

For the ELISA blood test we will draw a blood sample and send it to a lab for testing. For the finger prick antibody test, we will prick your finger with a needle to collect a blood sample. It’s that simple!

What do I need to bring with me to the COVID-19 drive thru?

We ask that all patients (and anyone else in the car) wear a mask to help protect our staff. Please bring identification and your insurance card. If you haven’t completed our required paperwork prior to your appointment, please bring that with you as well.

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